Opening Hours

Monday: 9.00-12.30, 2.30-6.00

Tuesday: 9.00-12.30, 2.30-6.00

Wednesday: variable times

Thursday: 9.00-12.30, 2.30-6.00

Friday: 9.00-12.30, 2.30-6.00

Saturday: emergencies only (subject to availability)

Sunday: emergencies only (subject to availability)

Appointments can be made in person, by phone or by using the form on the e-bookings page.

Please do not use text messages to book, cancel or change the time of your appointment.

Consultation Fees

St Albans Osteopathy has some the lowest fees in Christchurch, with no additional fees for the initial consultation. The child rate applies to school children and full-time students under 25. All fees are inclusive of GST. Please pay by either cash, cheque or internet banking, on the same day as your appointment (accounts are not available). The practice does not have EFTPOS or credit card facilities.

Internet banking may be done on either the practice computer or your own computer or phone (the transfer should be made before 6.00 pm on the day of your appointment, and can be made in advance). The account details are: bank account number: 12-3634-0001754-00; account name: St Albans Osteopathy.

Private Consultation

Adult : $75

Child: $65

ACC Consultation

Adult: $45

Child : $40

For adults, initial appointments are usually last between 30 and 40 minutes, depending on the complexity of your problem. Subsequent appointments are usually 20 to 30 minutes. For babies, all appointments are usually 20 to 30 minutes. These times include the time spent talking at the beginning and end of your appointment.

Forms, reports and letters

ACC45 form for a new claim: no charge

ACC32 standard request for additional treatment: no charge

ACC32 non-standard request: $30

Letters and reports (including time spent reviewing, researching and writing): $23.35 per unit (1 unit = 10 minutes or part of 10 minutes).

Late cancellations and missed appointments

It would be appreciated if you would give as much notice as possible if you want to cancel or reschedule and appointment, as someone else may need that appointment.

If you cancel the same day as your appointment or miss an appointment, there is a charge of $45 for adults, $40 for children (the charge is the same for both ACC and private appointments, ACC does not contribute to the cost of missed appointments).

There is no fee for rescheduling provided that you keep the new appointment, but please give as much notice as possible. If you reschedule an appointment the day of your appointment and then subsequently cancel the new appointment, you will be liable for a charge of $45 for adults, $40 for children.

Any fees unpaid after 21 days may be forwarded to a debt recovery agency who will charge interest and debt recovery fees.

Receipts

Please ask for a receipt if needed. All receipts are compliant with IRD and NZ Insurance Council guidelines. It is recommended to have one single itemised receipt rather than a number of individual ones.

ACC

For full details of eligibility for ACC and how to claim for travel expenses, please see the ACC page.

Private medical insurance

Some, but not all, private medical insurance policies cover osteopathy. All policies that cover osteopathy have a maximum that they cover per claim year, and there may be a maximum that they pay per osteopath visit. If you are not sure if your policy covers osteopathy, or if they do, the maximum they will pay per visit and per claim year, please ask your insurance company. If your policy does cover osteopath treatment, you should pay the fee for your osteopath treatment at the time of your appointment. You will be given a receipt, which you can then present to your insurance company for a refund. An exception is Southern Cross, for which Philip can invoice directly.

WINZ beneficiaries

WINZ may be able to help you with the cost of osteopathic treatment. Please talk to WINZ about it. Philip will help you with any documentation required. You should pay the fee for your osteopath treatment at the time of your appointment. You will be given a receipt, which you can then give to WINZ.

Work Capacity

Under New Zealand legislation an osteopath is unable to certify anyone as unable to work. Please see your GP if you need such certification for your employer, ACC or WINZ.

Medical Reports

ACC, WINZ, medical insurance companies and solicitors can request medical reports. The request must be in writing and contain an undertaking to pay the applicable fees which are: $23.35 for each 10 minutes or part of 10 minutes spent reviewing notes, researching literature, considering the facts and typing the report (this is the amount that ACC pays practitioners for reports). A request for a medical report must include a letter by the patient authorising the disclosure of confidential information. A medical report has to be unbiased. It will include any relevant information on any previous injuries and non-injury related factors (such as degenerative changes) and cannot include an opinion as to work capacity.

Philip Bayliss, Registered Osteopath, 43 Thames Street, St Albans, Christchurch, NZ. ☎️03 356 1353